FAQ
Got questions? We have answers.
Everything you will want to know and some.
Product Questions
What is included in the Mani Muse kit?
We got you! Our kits include everything you need for the perfect mani. Kit includes: 24 nails to find your perfect fit, dual-sided buffer/file, and non-toxic nail glue.
How long do QikTips last?
It’s all in the application! Mani Muse mani's can last up to 2 weeks. Durability is based on the amount of glue and pressure applied during application.
Will QikTips damage my nails?
Our QikTips will not damage your natural nail if they are removed properly. For best results, we recommend waiting to remove nails till they are naturally lifting (never force or pull nails off).
Can I customize the length and shape?
Absolutely! Our QikTips can be customized to your desired length and shape.
Will QikTips fit my nails?
Our QikTips are designed to fit a wide range of sizes including petite to large nail beds. We are confident that you will find the right fit!
What are the ingredients of the nail glue?
Ethyl Cyanoacrylate, Polymethyl, Methacrylate, BHA.
What are QikTip press-ons made of?
ABS plastic composed of 94% recycled materials.
Is Mani Muse tested on animals?
Never! We love our furry friends. Mani Muse is only tested on our SheEO and Mani Muse babes. Our products are vegan and cruelty-free.
Orders & Shipping
What are the rates to ship my nail mail?
Orders $35+: You’re in luck! Shipping is on us. ;)
Orders Under $35: Good things come in small packages and due to our lightweight packaging, most US orders ship for under $5.00. Shipping rates are provided directly by the shipping carrier and will be based on selected shipping service, weight, and location.
How long does it take to receive my nail mail?
We want you to get your nail mail as soon as possible, so we hustle to process and ship orders within 1 to 2 business days. Our Mani Muse babes don’t operate on the weekends or public holidays. Because let’s be honest, we all need a little time for some self-care but rest assured, your order will be shipped the following business day.
Do you ship internationally?
We currently ship to the United States (including Alaska, Hawaii, and Puerto Rico), Australia, Canada, and the United Kingdom. If you live in another country and want to try Mani Muse, let us know. We’re always all ears and love hearing from you!
How can I track my order?
Once your order is processed, you will receive an email when your package is making moves and en route. You will then get a second email when that fresh mani feeling has arrived and it’s unboxing time. Cheers to cute mani days ahead!
Heads up, babe. Tracking information may not be available for up to 24 to 48 hours after your order has shipped.
Can I change or cancel my order?
Our Mani Muse Babes try to be super-efficient in getting orders processed as soon as possible but If your order hasn’t been dispatched, shoot us an email right away and we’ll do our very best to accommodate your request.
What happens if my item shows as delivered but I haven’t received it?
Ahhh bummer, we hate when that happens! We recommend checking with your neighbors and surrounding delivery areas. If there is no such luck there, the next step is to open a case with USPS here. Unfortunately, Mani Muse is not responsible for stolen or missing packages after your order has been delivered.
Returns & Exchanges
What is your return and exchange policy?
Due to sanitary reasons, we unfortunately do not accept returns or exchanges on our products. However, we are always here if you have any questions or concerns. We want to hear the good, the bad, and the ugly. Every bit of feedback helps us do better.
What if there was an order mess-up or faulty business?
Oh no! If your item was damaged during transit, please accept our sincere apologies. We do our best to get your order to you in perfect condition, but hey, nobody’s perfect. If you receive anything that looks off, please email hello@manimuse.com with photos within 7 days of delivery, and we’ll help make it right ASAP!.
Inquiries
Can I call Mani Muse?
Mani Muse has elected to be 100% online but don’t fret we are always a DM or email away.
How do I say yes to nail mail?
We’re so glad you asked! Use the email submission form in our footer. We can’t wait to make it official. We pinky promise to only send the good stuff and to not over use and abuse our privilege.
Help! I’m in desperate need of a mani! Can I find Mani Muse in-store?
We are in the process of expanding our brand partnerships but in the meantime please check your local Anthropologie store HERE.
I'm Media! Who can I chat with?
Hey there, paparazzi! We’re blushing and can’t wait to chat. Please email us at hello@manimuse.com and we’ll be in touch in flash.
How do I contact Mani Muse?
Can’t find what you are looking for? We’re always online, so just drop us a line.